Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- BOOffice personnel are always helpful and patient.Anonymous, Fremont, INCustomer since Jul 2019
“Office personnel are always helpful and patient. If for some reason they don’t have the answer at hand they will check it out and get back with you asap.”
- JIn conversation, I tell friends they can get great service...John, Fort Wayne, IN
“Brett handles my home and auto insurance in a professional manner. He listens and helps me determine what my insurance needs are over time. In conversation, I tell friends they can get great service and great rates from Brett and Heartland Insurance.”
- RLThoughtful, quick and easy. Very good coverage for a reasonable price.Regina L., Fort Wayne, IN
- RSEveryone at Heartland has always been very personable when we had questions...R S., Fort Wayne, IN
“Heartland insurance has always been just a call away, specifically when we went through some things that required a quick response! We feel like the price we pay is more than fair! Everyone at Heartland has always been very personable when we had questions or concerns. Thank you!”
- LPWe trust your judgment on insurance matters and...Len P., Fort Wayne, IN
“We trust your judgment on insurance matters and appreciate the personal attention and ease of working with everyone at Heartland.”
- DMHeartland went above and beyond when I hit a deer and totalled my car. ThanksSpencerville, INCustomer since May 2020
“Heartland went above and beyond when I hit a deer and totalled my car.
Thanks so much!!” - MEGreat customer service!Columbia City, INCustomer since Mar 2016
“Great customer service! Always available if I have a question about my insurance.”
- GSVery easy to communicate with and great customer service.Anonymous, Fort Wayne, INCustomer since Feb 2020
- KRYou guys are amazing. Always there to help me when I need it.Anonymous, Fort Wayne, INCustomer since Aug 2019
- MMAlways available to answers questions and give support when needed. AlwaysAnonymous, Fort Wayne, INCustomer since Feb 2011
“Always available to answers questions and give support when needed. Always keeps us informed of changes and important information we need. Very friendly!”
- VJAnonymous, Fort Wayne, INCustomer since Apr 2026
“I have had a positive experience with multiple people in the office. Brett’s customer service is exceptional. I felt seen and heard and all of my questions were addressed. I was given several options to choose from and was reassured changes could be made be made as needed. An all around great experience. in a world that has put automation in place instead af a human being, this was good, old fashioned customer service.”
- MCAnonymous, Fort Wayne, INCustomer since Jun 2021
“You got the COI out fast!”
- JKLeo, INCustomer since Mar 2022
“Easy to get hold of someone when needed. Follow ups and communication is great. The team makes you feel like part of the family. ”
- SRAnonymous, Fort Wayne, INCustomer since Mar 2026
“I have already been telling friends and family on the wonderful service and great savings and better coverage I have with Heartland. Thank you so much for your help. – Goodbye to Liberty Mutual”
- TCAnonymous, Fort Wayne, INCustomer since Jan 2023
“Julie gets me the insurance and price to fit my needs and budget ”
